ANALYTICS SOFTWARE

“One thing that caused us to switch to Zendesk was the expansive amount of reporting capabilities it offers. With Zendesk, we can track anything we want and eliminate manual work like tagging tickets by using triggers and automations. This makes it simple to build out all the dashboards and reports that we need.”

“We started sharing a KPI report with our leadership and that really put our team on the map. All departments now have greater insights into the trends we are seeing, which is helpful in driving improvement plans across the business.”

“By setting up dashboards on Zendesk Explore, we’re actually able to hone in on why customers are contacting us, and the tickets that need the most focus. It was such a powerful lever in getting things moving—a great way for us to show our stakeholders, ‘this is the problem, this is what needs to be fixed.”

“We’ve built out multiple dashboards to support managers and team members. That’s been really useful for us. We get a lot of intel from the reporting tools. We can highlight the areas where we are performing well and identify any areas we need to strengthen.”

“One thing that caused us to switch to Zendesk was the expansive amount of reporting capabilities it offers. With Zendesk, we can track anything we want and eliminate manual work like tagging tickets by using triggers and automations. This makes it simple to build out all the dashboards and reports that we need.”