Zendesk AI helps manufacturers deliver faster support for distributors, suppliers and customers – all while streamlining internal service for operational teams.
Copilots trained on technical documents and workflows assist your support and maintenance teams with suggested actions and instant access to key knowledge.
“Zendesk has definitely given us the competitive edge. We’re keeping customers happy by responding quicker and we’re understanding them in greater detail. Zendesk has also helped us capture information in the sales process that provides us with a database in one system.”
Anthony Plummer
Group Chief Technology Officer at Ligentia
3
weeks implementation time
+300%
increase in agent efficiency
“We needed something flexible and easy to implement. Zendesk integrated all channels and gave us the flexibility to implement in the way that we needed.”
Orlando Gadea Ros
Business Innovation Manager at Stanley Black & Decker
“Zendesk has definitely given us the competitive edge. We’re keeping customers happy by responding quicker and we’re understanding them in greater detail. Zendesk has also helped us capture information in the sales process that provides us with a database in one system.”
Anthony Plummer
Group Chief Technology Officer at Ligentia
3
weeks implementation time
+300%
increase in agent efficiency
“We needed something flexible and easy to implement. Zendesk integrated all channels and gave us the flexibility to implement in the way that we needed.”
Orlando Gadea Ros
Business Innovation Manager at Stanley Black & Decker
“Zendesk has definitely given us the competitive edge. We’re keeping customers happy by responding quicker and we’re understanding them in greater detail. Zendesk has also helped us capture information in the sales process that provides us with a database in one system.”
Anthony Plummer
Group Chief Technology Officer at Ligentia
Employee services for manufacturing
Keep your internal teams on track
Support manufacturing teams with AI that automates IT tickets, equipment requests and HR queries. Enable faster resolutions and reduce disruptions on the production floor by streamlining service for shift workers, engineers and supply chain staff.
Zendesk provides you with the best enterprise-grade security features from the start, making sure you stay compliant with changing regulations and data-privacy policies.
